First-time homebuyer guide: what a mortgage broker actually does

If you're buying your first home in Canada, you've probably heard that you should "talk to a mortgage broker." But what does that actually mean? Here's a plain-language guide to what mortgage brokers do and why they matter.
What is a mortgage broker?
A mortgage broker is a licensed professional who helps you find and secure a mortgage. Unlike a bank, which can only offer its own mortgage products, a broker works with 30+ lenders to find the best rate and terms for your situation.
Think of it like a travel agent for mortgages — they shop the market so you don't have to.
What does a mortgage broker do?
- Assesses your financial situation: Income, debts, credit score, down payment
- Shops multiple lenders: Compares rates and terms from 30+ lenders
- Recommends the best option: Based on your specific situation, not the bank's sales targets
- Handles the paperwork: Submits your application, gathers documents, coordinates with the lender
- Negotiates on your behalf: Uses their volume and relationships to get you the best rate
- Guides you through closing: Ensures everything goes smoothly until keys are in your hand
How much does a mortgage broker cost?
For standard residential mortgages through A lenders (major banks, credit unions), the broker is paid a commission by the lender — you pay nothing. For B lender or private mortgages, a broker fee may apply, but it's always disclosed to you in writing upfront. For the vast majority of homebuyers, using a broker is free.
This is one of the most misunderstood things about brokers — 55% of Canadians incorrectly believe that brokers charge fees.
First-time buyer programs a broker can help with
As a first-time buyer in Canada, you may qualify for several programs. A good broker will know about all of these and help you take advantage of them:
- First Home Savings Account (FHSA): Tax-free savings for your down payment
- Home Buyers' Plan (HBP): Withdraw up to $60,000 from your RRSP for a down payment
- First-Time Home Buyer Incentive: Shared-equity program from CMHC
- Land Transfer Tax Rebates: Available in Ontario and some other provinces
- 5% minimum down payment: For homes under $500,000
How to find a good mortgage broker
The most important step: verify they're licensed. Every province regulates mortgage professionals, and you can check their licence for free.
- Verify a broker's licence on Brkrr
- Browse verified agents by location
- Get matched with up to 3 verified agents — free
Look for brokers who specialize in first-time buyers, speak your language, and serve your area. On Brkrr, you can filter by all of these.
Questions to ask your mortgage broker
- How many lenders do you work with?
- What's the best rate you can get for my situation?
- What are the total costs beyond the interest rate (fees, penalties, etc.)?
- Can I make extra payments without penalty?
- What happens when my term is up?
Find a verified mortgage agent
Every agent on Brkrr is cross-checked against their provincial regulatory registry.